For small-business owners in the U.S., April brings with it a certain degree of extra anxiety and stress. The shifting tax landscape — from deductions to ever-changing rules — is seldom at rest and the chances to miss opportunities are many. Zogby Analytics recently polled 400 U.S.-based accountants and found the [...]
The concept of gamification -- using game mechanics like rewarding users with points and badges in non-game settings -- has become a core strategy for countless businesses. Now, cutting-edge expense tracking systems are using gamification to score points with business travelers by giving them a tangible reward for complying with...
By James O'Brien Justin Rice landed his current job covering high school sports at the Boston Globe after starting his own blog in 2011. Justin Rice worked for years as a journalist in and around Boston, struggling to get noticed by the Sports section. In 2009, his success came from an unlikely [...]
The days of horrible hold music may not be entirely gone, but they are on life-support if you ask customer support experts. "Technology is taking us further away from the phone," said Christina Morris, a managing director for Xerox. "I think that self-service is where people want [...]